Terms of Service

Welcome to L’emuu. These Terms of Service govern your use of the L’emuu website and your purchase of our products.

By accessing our website or placing an order, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website or purchase our products.

1. About L’emuu

L’emuu is a small-batch skincare brand offering handcrafted skincare products made with carefully selected ingredients.

Our products are intended for cosmetic and personal-care use only.

2. Products and Product Information

We make every effort to ensure that product descriptions, photographs, ingredients, pricing, and other information on our website are accurate and up to date.

Because our products are handcrafted and made with natural ingredients, slight variations in color, texture, scent, and consistency may occur from batch to batch. These variations do not necessarily indicate a defect.

We reserve the right to modify product offerings, ingredients, pricing, or availability at any time without prior notice.

3. Orders

When you place an order through our website, you are making an offer to purchase the products selected in your order.

We reserve the right to accept or decline an order for any reason, including product availability, pricing errors, suspected fraud, or other circumstances that may prevent us from fulfilling the order.

An order is considered accepted once payment has been successfully processed and the order has been confirmed.

4. Pricing and Payment

All prices displayed on our website are in U.S. dollars unless otherwise stated.

We currently accept credit and debit card payments.

We reserve the right to correct pricing errors and to cancel orders affected by an obvious pricing or listing error. If your order is cancelled for this reason, you will receive a refund for any amount already paid.

5. Shipping

L’emuu currently ships orders within the United States only.

Shipping times provided on our website are estimates and are not guaranteed unless specifically stated otherwise.

Once an order has been shipped, delivery is handled by the applicable shipping carrier. Please refer to our Return & Refund Policy for information regarding damaged, lost, or incorrect orders.

Customers are responsible for providing an accurate and complete shipping address. L’emuu is not responsible for delays or delivery problems caused by incorrect or incomplete shipping information provided by the customer.

6. Order Cancellations

Customers may request cancellation of an order before the order has been fulfilled.

Once an order has been fulfilled or shipped, it can no longer be cancelled through our cancellation process. Any applicable return or refund request will be handled according to our Return & Refund Policy.

To request a cancellation, please contact us as soon as possible at:

admin@lemuu.co

7. Returns and Refunds

Returns, refunds, damaged orders, lost orders, and other order-related concerns are governed by our Return & Refund Policy.

By purchasing from L’emuu, you acknowledge that you have reviewed and agreed to that policy.

8. Cosmetic Use and Personal Responsibility

L’emuu products are cosmetic products intended for external use.

Customers are responsible for reading product information and ingredient lists before use and for determining whether a product is appropriate for their individual needs.

We recommend performing a patch test before using a new product, particularly if you have sensitive skin or known allergies.

Discontinue use if irritation or an adverse reaction occurs.

L’emuu does not provide medical advice, diagnosis, or treatment through this website or through our products.

Our products are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

9. Website Use

You agree to use the L’emuu website only for lawful purposes.

You may not use the website to:

• Commit or encourage unlawful activity

• Attempt to interfere with the operation or security of the website

• Submit false or misleading information

• Attempt to gain unauthorized access to our systems or accounts

• Copy, reproduce, or misuse our content, branding, photographs, or other intellectual property without permission

10. Intellectual Property

All content on this website, including the L’emuu name, logos, product names, photographs, graphics, text, designs, and other original materials, is owned by or licensed to L’emuu unless otherwise stated.

You may not reproduce, distribute, modify, or commercially use our content without prior written permission.

11. Disclaimer of Warranties

To the fullest extent permitted by law, the L’emuu website and its content are provided on an "as available" basis.

We do not guarantee that the website will always be available, uninterrupted, secure, or error-free.

We make no guarantees regarding individual results from the use of our products. Individual experiences may vary.

12. Limitation of Liability

To the fullest extent permitted by applicable law, L’emuu will not be liable for indirect, incidental, special, or consequential damages arising from your use of our website or products.

Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.

13. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, products, services, or legal requirements.

When we make changes, the updated version will be posted on this page with a revised effective date where appropriate.

Your continued use of our website after changes are posted constitutes acceptance of the updated Terms.

14. Contact Us

If you have questions about these Terms of Service, please contact us:

L’emuu
Email: admin@lemuu.co
Phone: 720-831-9949
Address: 4610 S Ulster St Suite, Denver, CO 80237, United States

Instagram: @lemuuskin