Shipping Policy

At L’emuu, we carefully prepare and package every order to ensure your products arrive safely and ready to use.

Order Processing

Orders are typically processed and prepared for shipment within 3–5 business days after the order is placed.

Business days do not include weekends or U.S. holidays.

Once your order has shipped, you will receive shipping confirmation and tracking information when available.

Shipping within the United States

L’emuu currently ships within the United States only.

We offer both Standard and Expedited shipping options at checkout. Available shipping methods and estimated delivery times will be displayed during checkout.

Please note that shipping times are estimates and may be affected by carrier delays, weather, holidays, or other circumstances outside of L’emuu’s control.

Shipping Rates

We offer free standard shipping on orders of $60 or more.

Orders under $60 are subject to a flat $10 standard shipping fee.

Expedited shipping is available at an additional cost, which will be displayed at checkout.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

L’emuu is not responsible for delays, returned packages, or additional shipping costs resulting from an incorrect or incomplete address provided by the customer.

Delayed, Lost, or Damaged Packages

Once an order has been shipped, it is handled by the shipping carrier. While we cannot control carrier delays, we will do our best to assist you if an issue occurs.

If your package appears to be lost, damaged, or otherwise has a delivery issue, please contact us at admin@lemuu.co so we can review the situation and help determine the appropriate resolution.

For damaged products, please review our Return & Refund Policy for instructions on reporting the issue.

Heat-Sensitive Products

L’emuu products are handcrafted using natural, temperature-sensitive ingredients. Some products may soften or melt when exposed to high temperatures during shipping.

If your product arrives softened, allow it to return to room temperature before use. The consistency may return to its intended state after cooling.

Once a package has been delivered, customers are responsible for retrieving it within a reasonable timeframe and storing the products appropriately. Products left outside or exposed to excessive heat for an extended period after delivery may not qualify for a refund or replacement.

Contact Us

If you have questions about your order or shipping, please contact us:

L’emuu
Email: admin@lemuu.co
Phone: 720-831-9949

We are happy to help and appreciate your support of L’emuu.