Return Policy

We stand behind the quality of our products and care deeply about your experience.

Because our products are handcrafted, anhydrous skincare, we handle concerns on a case-by-case basis, with fairness and reason at the core of our process.

Returns & Refunds

If you are unsatisfied with your purchase, you may contact us at any time to discuss your experience.

In certain cases, we may offer a refund after the product has been returned to us, regardless of how long it has been since purchase. Returned items must be mailed back before a refund is issued.

Please note:

  • We do not offer exchanges in these circumstances

  • Refunds are issued only after the returned product is received

  • Original shipping costs are non-refundable

Our priority is that you feel heard and treated fairly — not rushed or dismissed.

To start a return request, contact us at:
Admin@lemuu.co
or via direct message on Instagram @lemuuskin

Damaged, Lost, or Incorrect Orders

If your order arrives damaged, broken, or is lost in transit, we will gladly offer a replacement or a refund.

To help us resolve this quickly, please contact us within 48 hours of delivery and include photos of the damaged package or product.

If an item is out of stock, a refund will be issued instead of a replacement.

We understand that shipping carriers make mistakes, and we take responsibility for ensuring you receive what you paid for.

Heat-Sensitive Products

Because L'emuu products are handcrafted using natural, temperature-sensitive ingredients, some products may soften or melt when exposed to high temperatures.

Once your order has been delivered, it is the customer's responsibility to retrieve the package within a reasonable timeframe and store it appropriately.

Products that are left outside for extended periods after delivery and become damaged due to heat exposure are not eligible for replacement or refund.

If your product arrives softened due to normal shipping conditions, please allow it to return to room temperature before use.

Final Notes

We aim to be generous, reasonable, and human — while still protecting our ability to serve all customers fairly.

Refunds and replacements are offered within reason, and we reserve the right to refuse requests that appear excessive, abusive, or outside the scope of this policy.

Thank you for trusting us and supporting small-batch skincare made with intention.